Support
Answers should feel as clear as the product.
We’ll publish verified product, privacy, shipping, membership, warranty, and setup details here as each is finalized.
Still need help?
Write to us. A real person replies.
Questions about AI-Tails One, setup, multi-cat homes, orders or membership — send them to us and we’ll reply as soon as we can.
If you are worried about your cat’s health, contact your veterinary practice first.
Privacy & cookies
What we measure, and what we never do.
With your consent, we use the Meta Pixel (Meta Platforms Ireland Ltd.) to measure how visitors arrive from our Facebook and Instagram ads and which actions they take on this site — page visits, product views, adding to the bag, starting checkout, and quiz sign-ups. This helps us spend less on ads that don’t help and more on the ones that do.
Visitors in Switzerland, the EU/EEA and the UK are asked first: nothing is measured until you accept. You can change or withdraw your choice anytime under “Cookie settings” in the footer — the shop works the same either way.
We never sell your data, and we never send health information about your cat to advertising platforms.